This week's assignment was exciting to work on. Since I work in the technology field at my school and I work very closely with our Director of Technology having the opportunity to reflect on the work that we do together was very helpful. Especially as we close out another school year.
When I was developing my questions for our school's Director of Technology I was thinking about the various changes that we have gone through over the past 2 years. While I have been at our school for the past 15 years working in the computer science area, teaching classes and offering tech support for faculty and staff our Director of Technology was hired 2 years ago.
Jim H. came to our school from another independent school in Pennsylvania where he had worked as the Assistant Director of Technology. When he was hired he quickly realized that there were many areas that needed his immediate attention in order to resolve many of the 'customer' complaints. The students complained about the slow wifi connection and since our school is a boarding school and many of our boarders come from outside of the US having a solid Internet connection is very important. With the advance of technology and more and more users becoming involved in purchasing their own devices to allow them Internet access, Jim knew that this was a problem that needed to be resolved very quickly.
Our technology team was somewhat disjointed and not meeting the support needs of our school either, we were spread very thin and had too many complaints for our small staff to handle so Jim quickly put a plan in motion to change our computer platform from PC to Mac. We switched our email from Microsoft Outlook to Gmail and when our division heads wanted to move our students to iPads Jim made the decision to have the students purchase them and have the parents be responsible for their repairs. His other important improvement was to hire a consultant to evaluate our wifi network and move quickly to add additional access points throughout campus. During this time we also introduced Schoology, a learning management system, to improve communication between students, teachers and parents. This is an online system that works and looks similar to Facebook.
These changes improved our service on campus tremendously because now email worked, wifi is now stable and our computers don't have virus problems as they had in the past. Jim is a manager who understands the challenges of working with technology in an educational environment and what good technical support looks like.
The Hall textbook speaks to a Technology Directors measurements of success and how using technology can improve teaching and learning. Teachers and students need to have technology that works first then they have to learn to use it properly. Under the guidance of our Director of Technology, our school is certainly on the right track.
References
Hall, D. (2008). The Technology Director’s Guide to Leadership . Eugene: ISTE.
Picciano, A. (2011). Educational Leadership and Planning for Technology (5th ed.). Upper Saddle River: Pearson.